Frequently Asked Questions


You and a group of friends, family, or coworkers, will enter a themed room with a back-story. Usually the story requires that you "escape" or accomplish a task. You will work together to find clues and solve puzzles where the answers may open a lock, cause something to happen, or reveal new information. If you are able to solve all the puzzles before the time runs out, you will escape the room.
No, you are safe, and never trapped or detained. There is always an unlocked emergency exit, and you can leave the room for any reason at any time.
Please arrive only about 10 minutes early for orientation. You have approximately 60 minutes to play the game. Allow about 10 minutes to regroup and take a fun photo when the game is over. We usually recommend allowing about 80-90 minutes for the full activity.

We want everyone to have fun, and sometimes that means the game lasts a little longer than 60 minutes if time allows. But please know, if we have a full schedule for the day, most games need to end at 60 minutes.
You can always ask for hints from your Gamemaster, and we explain how to do so during orientation.
Please call (208) 665-5625 if you wish to inquire about booking a time that is not listed on our website and we will do our best to accommodate your group if we can.
Please call and let us know that you are running late and when you plan to arrive. If you will be more than 15 minutes late, we may have to cancel your reservation. There are no refunds within 24 hours of your booking.
No. All of our bookings are private, and we will never put other people in your game.
Our rooms are challenging and complex. They are currently designed for groups of adults or families. If minors will be participating, there must be a mature, paid adult participant in the room, and the minimum age is 10, though we recommend 14 and older. All minors must also have our waiver signed by their parent or guardian and it can be downloaded and printed here.

We have LOTS of free and easy parking.
DO NOT BE BUZZED, DRUNK, OR UNDER THE INFLUENCE OF DRUGS. We can cancel your game on the spot if we think you are, and there are no refunds in this situation. Our games are absolutely not meant to be played under the influence. You need to do a lot of thinking. Plus, it isn't safe as there there is the risk of damaging yourself or our rooms.
Our games are family friendly, and they are not intentionally "scary". However, there is a prop in Riddleston's Final Investigation room that has surprised and startled some players. Some players have been scared by this prop as well. Please call, text, or email if you would like more information about this element of the game before booking.
Someone in your group needs to reserve the room by booking the minimum number of players (2) online, then the other players can pay by credit card when you arrive. If bringing additional players, we will not over-book a room or allow any group to exceed its maximum capacity.
There are no refunds within 24 hours of your game.
Yes. They may be used before the game starts or in an emergency.
If you have a new baby that can safely stay in a carrier the entire game, or in a sling the whole time, we will allow this. There is no charge for an infant, but you will also have to sign our waiver on their behalf.
Yes. We have a Waiver that everyone will need to read and sign before participating. Click here to read and print our waiver.

Children under the age of 18 must have it signed by a parent or guardian prior to arrival. It can be printed and brought with them, or filled out online by a parent or guardian.
Gift vouchers can only be used to reserve spaces in our available escape rooms at Get Locked Away. You may enter your gift voucher code when making your booking, and it will reduce your price depending on how many spaces you are booking.

Vouchers cannot be refunded, and they have no redeemable cash value. They were purchased for "spaces" in our rooms.

If your voucher shows an amount, please know that is the amount that was paid for the voucher, but it is valid for the number of spaces in the room for which it was purchased. For example, you may have a voucher that says "2 People, $32". The buyer paid $32, but the voucher is good for 2 spaces - even though the regular price of our rooms is $20. If you have a voucher that says "5 People, $100", that voucher was purchased for $100, and can be used to reserve 5 spaces in one of our available rooms.