Frequently Asked Questions


WHAT IS GOING TO HAPPEN?
With your group of friends, family, or coworkers, you will work together to find clues, solve challenging puzzles, and open locks in order to progress through the game to escape and/or win. Each room has its own unique theme, story, and puzzles. It's a lot of fun!
HOW MUCH DOES IT COST?
We charge $20 Per Person + 6% Idaho State Sales Tax Wednesday - Saturday and $16 Per Person + 6% Idaho State Sales Tax on Sundays.
HOW LONG WILL IT TAKE?
Arrive 10 minutes early to read and sign our terms of service and for orientation.

You will then have 60 minutes to play the game.

Allow about 10-15 minutes afterward to regroup and take a team photo.

Allow about 90 minutes for the full activity.
WHERE ARE YOU LOCATED?
Mid-town Coeur d'Alene.
We are located at 1621 N. 3rd Ave Suite 500, Coeur d'Alene, ID 83814

This is in mid-town Coeur d'Alene, 0.4 miles from the 4th street freeway exit and across the street from the U.S. Bank on 4th Street.

WHAT IS THE AGE LIMIT?
Our escape room games are currently designed for groups of adults. The content is not scary, haunted, or gory, but the puzzles are usually much too challenging for children.

No children under 11 years old please due to the difficulty of our games. We highly recommend 13 and older.

Yes, it is okay for groups of teens to play without an adult in the room, but they will need our terms of service (waiver) signed by their parent/guardian first, which can be printed from our website. Download it here.
WHAT IS YOUR PRIVATE ESCAPE GAME POLICY?
At this time, all of our bookings are PRIVATE by default, but our new Radio Station Escape will be a PUBLIC booking room when it opens.

Private bookings mean that you will only play with the people in your group, no strangers. There may be guests playing in our other games at the same time, but not in the same room and game as your group. You can always add more people to your group up to the maximum capacity of the room, even after making your original booking.

For example, you can book the minimum number of people to reserve the room, then you can simply have your other friends call us with your booking ID number and we can accept payment for them over the phone.
CAN I ADD MORE PEOPLE TO MY BOOKING?
Yes - As long as the total number of people playing does not exceed the maximum capacity of the room. After booking, you can contact us to pay for the additional players.
DO YOU ALLOW WALK-INS?
Usually we cannot, but if it's a Saturday, or you want to make a last-minute booking, call ahead at 208-665-5625 to see if we have an available room, but we are open by appointment-only usually, so typically it's very unusual that we can accept walk-ins.
DO YOU ACCEPT CASH?
All games must be booked in advance with a credit card through our website. If you arrive with friends to be added to the group at the time of the game and need to pay with cash, we can accept exact change as we do not carry cash or change on site at this time.
IS IT FUN IF WE GO OUT FOR DRINKS FIRST?
No. Do not be under the influence of alcohol or drugs when you arrive. We reserve the right ot reschedule your game on the spot if you are.
IS IT SCARY?
At this time, our rooms are not intentionally scary or haunted.
DO YOU HAVE BATHROOMS?
Yes.

But go before the game starts because if you have to leave the room to go to the bathroom the clock does not stop.
AM I PHYSICALLY LOCKED INSIDE?
No. Your safety is our #1 priority. The stories for our games present the illusion that you are trapped and have to escape, solve a mystery, or accomplish a task, but you are always safe and never phyiscally locked, or trapped, inside the room. You can leave at any time if needed, but we cannot stop the clock once it starts.
CAN I BRING MY PHONE OR CAMERA?
We do not allow photos or videos to be taken inside the room. If you leave your phone in your pocket during the game, that's okay, but if you have to use it, we ask that you leave the game to do so. We also have lockers where you can keep your phones and personal items, which is recommended so they don't become a distraction. It's way more fun that way.
WHERE DO YOU KEEP MY PERSONAL ITEMS?
We have lockers in the lobby. You keep the key with you. There is a camera recording the lockers.

If you want to keep your phone on you, it must be turned off. (Some special circumstances may apply.)
ARE THERE REFUNDS?
There are no refunds. However, we can reschedule games if requested 48 hours before the scheduled game time.
DO YOU HAVE A WAIVER?
We have a Terms of Service that everyone will need to read and sign before participating. Download here.

Children under the age of 18 must print this document and have it signed by a parent or guardian prior to arrival, and bring it with them at the time of their game.
PHYSICAL OBSTACLES AND ACCESSIBILITY
Our lobby is wheelchair and handicap accessible.

We have handicap parking available.

I HAVE MORE QUESTIONS, WHAT DO I DO?
Call us at 208-665-5625 or email us here.